How to Reach Us
for Support
General Customer Support
Should you require advice or assistance, BayArea.net offers a variety of
ways to get help including our Online Support
pages, e-mail support, or telephone support
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If you have a general technical problem
or issue, please call our customer support line at (408) 545-0500
(Toll Free: 1-800-495-0092 ), or send an email to support@bayarea.net.
An email to this address automatically generates a trouble
ticket, which is tracked and responded to by our customer support
group.
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If you have a sales or account issue,
please contact your account executive or our customer service line
at (408) 545-0500 (Toll Free: 1-800-495-0092 ), or send an email to sales@bayarea.net.
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If you have a Billing or Accounting
issue or question, please send
email to billing@bayarea.net.
Emergency
Customer Support
Typically most of our dedicated or managed solutions are
continuously monitored by our Network Operations Center (NOC).
Consequently, our NOC technicians will normally contact you immediately
should a dedicated or managed service fail to respond to our monitoring.
If, however, if you do discover a problem that we have not already
detected, or you have an emergency issue requiring immediate attention,
please contact our standard customer support line at (408) 545-0500. If
you have a current support agreement, please follow the voice prompts
directing you to our emergency support response line and follow the
instructions given. A NOC technician will contact you as quickly as
possible to assist you.
Service Level Agreements
BayArea.net's dedicated and managed services are backed by an
industry-leading Service Level Agreement (SLA), which represents a
strong commitment by BayArea.net to deliver a specific level of service
availability and service quality. If the committed level of service is
not achieved according to the terms of our SLA, BayArea.net will credit
the customer's account according to the terms of the agreement. To learn
more about our commitment to quality of service and get details on our
SLA terms, please send an email to sales@bayarea.net,
or contact a BayArea.net sales representative.
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