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System
Administration Services
 To complement our dedicated server offerings and provide value to our
customers, BAIS provides complete or partial system administration services to help
free you from the day-to-day tasks of managing your infrastructure. Our highly skilled and
experienced staff can provide high-caliber server management and administration for your
server and relieve you or your staff from the management burden and responsibility. The
following operating environments are currently supported:
- Windows NT
- Redhat Linux
- FreeBSD
- Solaris
Unless otherwise specified in a specific service agreement,
system administration services include:
System and User Management
- Operating System upgrades
- Standard software upgrades and service release updates
- Mail Server (adding/deleting users, mail forwards,
auto-responders)
- Web Server and FTP Server management (access control, adding
domains, basic password security, server module support)
- Other customer specific tasks detailed in service agreement
- Operating System Troubleshooting
- Log File Rotation and Analysis
Software Installation and
Configuration
Standard or customer-specific applications. Specific setup
and configuration instructions must be provided by customer.
Supported
Software - Windows NT
- MS SQL Server, 7.0
- MS SQL Internet Connector
- MS SQL Server, Enterprise Edition, 7.0
- MS Transaction Server
- MS Site Server, 3.0, Commerce Edition
- MS Site Server 3.0
- MS Site Server, 3.0 Internet Connector
- Windows NT 4.0 Server, w/ SP4
- pcAnywhere, Version 9.0
- MS Exchange
- MS BackOffice Suite
- Imail NT Mail Server, 250 User
- Imail NT Mail Server, Unlimited User
- Web Trends Statistics Analysis
Installed Software - Linux
- Standard RedHat Utilities
- GNU Utilities: gcc, gzip, diff, etc.
- Lanaguages: C, Perl, Tcl
- Unix Shells: sh, csh, tcsh, ksh, bash
- Editors: emacs, vi, pico
- Email Tools: Pine, Elm, Mail
- Apache Web Server
- SSH
- Sendmail
- WU-ftpd
Please Note:
Software not
installed by BayArea.net staff will not be supported under standard or managed services
agreements unless specifically included in service agreement.
Special Notes:
System administration and troubleshooting does not include
troubleshooting of problems with CGI scripts, custom applications, or any other
customer-specific software, including, but not limited to: Perl scripts, custom CGI,
Active Server Pages, shell scripts, and web/database integration.
- Please Note:
- System administration
and troubleshooting services also do not include costs of support services obtained from
third-party software vendors should they be necessary to return a server to
service.
System Administration Services Options
| .Flexible Hourly Rate Options: |
| Per Incident |
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| 1 Hour minimum |
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| Monthly |
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| 2 Hours per month |
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| 4 Hours per month |
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| Quarterly |
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| 3 Hours over 90 days |
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Customers on monthly system administration services are
eligible for a 20% discount ($100 per hour) for time exceeding the allocated system
administration time. Our standard per incident hourly rate is $125.
System administration and related services are performed
between 7:30 AM PST and 6:00 PM PST, Monday through Friday. System administration services
performed outside of normal business hours, including Holidays and
weekends, will be at our hourly rate plus 15%.
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