Products

Customer Care

	24/7 Expert Service & Support Convenient Customer Portal* Online Comprehensive FAQ

BAIS is committed to exceed our customer's expectations in customer service and support. BAIS will deliver the highest level of service in our industry.
Our co-location facility is SAS70 Type II compliant offering our customers an energy efficient datacenter facility combined with best-of-breed technologies meeting the strictest criteria for robust infrastructure and unyielding security and operational processes managed by a dedicated staff.
Check out our Remote Hands Services, to extend the reach of your IT department, when local support becomes necessary. Useful information and technical tid-bits can also be found in our BAISupdate newsletters.
If you can not find the answer to your question, please feel free to contact us at 1.800.495.0092.

Customer Portal Using BAIS customer portal you will be able to Submit support tickets and view status Update financial information Obtain forms and documents Much More...		FAQ BAIS FAQ site provides detailed information for: Desktop and Internet issues BAIS service information Trouble shooting And much more...


Webmail BAIS Webmail service allows our customers to access their email from anywhere.		Account Statistics For our Co-location customers BAIS provides account statistics, such as bandwidth usage.

Customer Service
Sales/Account Inquiries
Billing Inquiries

*Customers are required to submit trouble tickets through the BAIS Customer Portal interface. In order to obtain a userid/password please contact our administration at cciupdates@bayarea.net. If you do not have a portal id yet, but need to submit a trouble ticket, please use our online anonymous submission form

If you have a sales or account issue, please contact your account executive or our customer service line at (408) 545-0500 (Toll Free: 1-800-495-0092 ), or send an email to sales@bayarea.net.

If you have Billing or Accounting issues or questions, please send email to billing@bayarea.net.