Products

System Administration Services

Flexible and Customized Service
Expert Support
OS & Application Installation, Configuration, Upgrades
Troubleshooting & Analysis

To complement our dedicated server offerings and provide value to our customers, BAIS provides complete or partial system administration services to help free you from the day-to-day tasks of managing your infrastructure. Our highly skilled and experienced staff can provide high-caliber server management and administration for your server and relieve you or your staff from the management burden and responsibility. The following operating environments are currently supported:

Windows NT
Redhat Linux
FreeBSD
Solaris

Administration
Windows
Unix/Linux
Service Options
Notes

Unless otherwise specified in a specific service agreement, system administration services include:

System and User Management
Operating System upgrades
Standard software upgrades and service release updates
Mail Server (adding/deleting users, mail forwards,auto-responders)Web Server and FTP Server management (access control, adding domains, basic password security, server module support)
Other customer specific tasks detailed in service agreement
Operating System Troubleshooting
Log File Rotation and Analysis

Software Installation and Configuration

MS SQL Server, 7.0
MS SQL Internet Connector
MS SQL Server, Enterprise Edition, 7.0
MS Transaction Server
MS Site Server, 3.0, Commerce Edition
MS Site Server 3.0
MS Site Server, 3.0 Internet Connector
Windows NT 4.0 Server, w/ SP4
pcAnywhere, Version 9.0
MS Exchange
MS BackOffice Suite
Imail NT Mail Server, 250 User
Imail NT Mail Server, Unlimited User
Web Trends Statistics Analysis

Software Installation and Configuration

Standard RedHat Utilities
GNU Utilities: gcc, gzip, diff, etc.
Languages: C, Perl, Tcl
Unix Shells: sh, csh, tcsh, ksh, bash
Editors: emacs, vi, pico
Email Tools: Pine, Elm, Mail
Apache Web Server
SSH
Sendmail
WU-ftpd

Service options can be purchased:
-hourly (per incident)
-monthly (2 or 4 hours per month)
-quarterly ( 3 hours over 90 days)

Customers on monthly system administration services are eligible for a 20% discount ($100/hour) for time exceeding the allocated system administration time. Our standard per incident hourly rate is $125.

System administration and related services are performed between 7:30 am PST and 6:00 p.m. PST, Monday through Friday. Services performed outside of normal business hours, including holidays and weekends, will be at our hourly rate plus 15%.

System administration and troubleshooting does not include troubleshooting of problems with CGI scripts, custom applications, or any other customer-specific software, including but not limited to: Perl scripts, custom CGI, Active Server pages, shellscripts, and web/database integration.

Please also note: System administration and troubleshooting services also do not include costs of support services obtained from third-party software vendors should they be necessary to return a server to service.